Shipping policy
VitaPolo Shipping Policy
Last updated: August 2026
At VitaPolo, we carefully prepare and package every order to ensure your products arrive safely and in excellent condition.
UK Shipping
We currently ship throughout the United Kingdom.
Orders are normally processed and dispatched within 1–3 working days.
Estimated delivery following dispatch is 2–4 working days, depending on the delivery service and destination.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather, public holidays and periods of unusually high demand.
Shipping Costs
Shipping costs are calculated and clearly displayed at checkout before payment is completed.
Any promotional free-delivery offers will be subject to the conditions stated at the time of the promotion.
Order Confirmation & Tracking
Once your order has been placed, you will receive an order confirmation using the contact details provided at checkout.
Where tracking is available for your chosen delivery service, tracking information will be provided once your order has been dispatched.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery information, please contact VitaPolo as soon as possible. We will do our best to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment process.
If an order is returned to VitaPolo because an incorrect or incomplete address was provided, we may ask the customer to cover reasonable additional postage costs before the order is resent.
This does not affect your statutory rights.
Lost or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery with the courier.
Please allow for reasonable courier delays before reporting an order as missing.
Where VitaPolo is responsible for arranging delivery, the order remains VitaPolo’s responsibility until it has been delivered into the physical possession of you or a person you have identified to receive it.
Damaged Orders
We take care to package VitaPolo products securely.
If your order arrives damaged, leaking or otherwise affected during transit, please contact us as soon as reasonably possible after delivery.
Where possible, please provide:
- Your order number
- Photographs of the affected product
- Photographs of the external packaging
- A brief description of the issue
We will assess the issue and, where appropriate, arrange a replacement, refund or other suitable resolution in accordance with your statutory rights.
Please retain the damaged product and packaging until we have advised you whether they are required for the courier investigation.
Failed Delivery & Unclaimed Parcels
If delivery is attempted but unsuccessful, please follow the courier’s instructions regarding redelivery or collection.
If a parcel is returned to VitaPolo because it was not collected or delivery could not be completed for reasons attributable to the customer, reasonable redelivery charges may apply.
Dispatch Days
Orders are processed on working days, excluding UK bank holidays.
Orders placed during weekends or bank holidays will begin processing on the next available working day.
International Shipping
VitaPolo currently ships within the UK only unless otherwise stated at checkout.
As we grow, international delivery options may be introduced.
Returns
Shipping and delivery are separate from your rights to cancel or return an order.
Please see our Returns & Refunds Policy for full information regarding cancellations, returns, faulty products and refunds.
Contact Us
For any questions regarding an order or delivery, please contact:
VitaPolo
Email: info@vitapolo.co.uk
Website: vitapolo.co.uk
Nothing in this Shipping Policy affects your statutory rights under UK consumer law.